Frequently Asked Questions

Can I collect my online order at Topline Doyles?

Certainly, just choose the "Pickup" option on the SHIPPING ADDRESS details page in the check out process and your order will be ready for pickup in the store on the next *working day from 2pm to 5pm.

*Working days are Monday to Friday.

• Pick up station is open Monday to Fridays, 9am to 5pm. (Public holidays excluded)
• Pick up is available after 2nd email confirmation that order is ready - this can be 12 hours after order is placed.
• Pick up station is located in our Graiguecullen shop, Topline Doyles, Shamrock Business Park, Graiguecullen, R93 W809

Where is the Collection Point for Click & Collect?

Signage in our Carpark will direct you to where to park, simply phone 059 9131847 when you arrive, have your order number ready and we will bring your order to your car. We are located in Topline Doyles, Shamrock Business Park, Graiguecullen in Carlow. R93 W8D9

I haven’t received a confirmation email?

Confirmation emails will be sent to all fully paid orders. Assuming the correct email address was given with no misspelling, a confirmation email is always sent once your order has been completed and a successful card payment for the full amount has been made. Please note that this site uses 3D secure card payments. All transactions over €50 must be verified using your bank's 3D secure process.

If you do not receive this email, please double check your email Spam, Social, Promotions or Junk folder. If there are still no emails there, then your order has not been completed successfully and you will have to try again. If in doubt please feel free to contact [email protected] 

How much does delivery cost?

Nationwide delivery (Republic of Ireland and Northern Ireland) is a flat rate of €10.00 per box up to 30kg.

Furniture suites and over sized items €70. 

Local delivery in Carlow Area (Eircodes R93, R14 & R21) €25.

How long will a delivery take?

If you do not receive your order within 10 days please email us at [email protected]

Is it possible to change my order or my delivery address?

If your order has not yet been dispatched, you can change the delivery address. The best way to do this is to contact Customer Services at [email protected] or call 059 9123999. If you want to change anything on your order, we ask that you resubmit your new order for what you actually want and we then will refund and cancel the original order (providing it hasn’t already been despatched).

If your order has been despatched please see our returns policy here https://www.toplinedoyles.ie/shipping-returns

What can I do if there is something wrong with my order?

We are really sorry if there is a problem with your order. If the item has been damaged in transit or you received the wrong item, please take a photo and send it to us at [email protected] including an order reference with the order confirmation email. We will do our best to correct it and replace the damaged/wrong item. Please see our returns policy. 

How long will it take to get a refund?

Assuming that our return’s policy has been adhered to returned goods will be credited within 28 day of us receiving them.

How do I cancel an order?

If your order has not yet been dispatched, you can cancel your order simply by contacting us at [email protected] or 059 9123999. If your order has already been dispatched you can still return and cancel it however delivery charges incurred will be non refundable. Please allow 28 days for refunds to be processed and returned to your credit card account. Unfortunately, you cannot cancel your order online.

What happens if my order is damaged when it arrives?

We are extremely sorry if your order has been damaged during transit. Please take one or two pictures of the damaged items and send them to 

[email protected] and we will be in contact with you to discuss your options of returning the order.

Our returns policy is published here